COVID 19 / Supply Chain Notice

OVERVIEW

Here at Iron Hill AV we are taking every precaution during the pandemic to keep everyone safe. Everyone by this point should understand that this pandemic is still causing major delays in product availability and in our ability to deliver services as usual. To that extent we have prepared these notices and policies to help guide all of us through this time.


SUPPLY CHAIN
With the ongoing disruptions to our supply chains, all manufacturers stock levels are affected. Thus all stores and retailers and out suppliers across the globe are seeing erratic availability of products. Due to limited workers, some warehouses are processing orders slower than others, and carriers are experiencing delivery delays also. This beyond anyone's control.

Be advised we will NOT be guaranteeing ANY delivery times or product availability - if you opt to purchase product or schedule services we will assume you understand these delays could occur without notice. Our standard agreement terms will apply regardless of delays, we will not make exceptions. We are charging fees for placing an order and then cancelling it, the cancellation fees are to help cover the expenses we endure such as payment processor fees for refunds and time spent processing your order. 


COVID 19 SAFETY

Expect delays if local restrictions prevent us from providing services normally. And expect to be required to wear proper protection while we are providing services if it is required locally in your area, or if our staff requests it. With that said, we reserve the right to enforce stricter mask mandates than the local authority as we see fit, you must comply or we may halt service. We will not not be held liable for delays or losses caused by this.

 

Our associates are equipped with proper face coverings and sanitation supplies, you may request our technician to wear a mask even if the local authority does not require it, simply ask when the tech arrives.

Please keep in mind you could incur a Covid Surcharge to cover the costs of sanitation & personal protection supplies required to provide service on-site, this will vary based on local restrictions and compliance requirements.

You will adhere to the following for the duration of any on-site service visit:

  • Only 1 person may be in the same room as our associates at any given time

  • Persons in the area of our associates must properly wear approved face coverings

  • Respect proper social distancing and personal space

  • Anyone with recent symptoms may not interact with our staff or be in the vicinty.

Failure to comply with these terms may result in work stoppage or cancellation of service, service fees, cancellation fees, will apply and you will be liable for any and all fees for any amount of service we may have completed up to that point.