All maintenance plans are offered directly by Iron Hill AV as prepaid, per-location, monthly subscriptions.

 

To purchase a plan you must contact us directly to have the plan added to the account for the specific address where service is desired. ​You must purchase a separate subscription per location you want covered. Automatic monthly billing is required.
 

All Plans INCLUDE the following per-location services:
- A minimum number of visits are included per year (varies by chosen plan). Commercial Multi-Visit Plans include 2-4 visits (based on systems installed), with a max of 4 visits per year. All visits scheduled equally throughout the year, frequency is determined by specific systems needs and may vary year over year at our discretion as we see operationally fit.

- All equipment will receive external cleaning as needed

- Eligible equipment will be cleaned internally, if applicable. This includes Racks, Amplifiers, network devices, and TV’s.

- Visual Inspections of all wiring connections will be performed and repaired as needed

- Equipment Ventilation/Temp Check performed on all equipment, and with specific regard to whole Racks, Cabinets, Closets

- Wireless Devices Check/Test Frequency & Function for equipment such as Microphones, Bluetooth, Casting, Wi-Fi or similar.

- Network Tests & Check will be performed on all accessible standard networks, including MoIP and VoIP type systems, including 3rd Party Systems**

- All Power Systems will be Checked and Test for applicable features function, such as Surge Protection, Power Controllers, UPS switchovers, UPS battery

- Firmware/Software evaluation will be completed and updates will be limited to basic critical updates only.

- We will complete a full System Auto-Recovery & Reboot Test​

-All active subscribers will also get a 15% Discount on any parts & labor for services/parts performed at time of a regularly pre-scheduled Maintenance Plan visit. This additional parts & services are invoiced as normal, per your normal payment terms. Discount will be applied on bottom-line.​

-All work is covered by our standard 90-Day Workmanship Guarantee, including services rendered under this Plan. If we make a mistake we will fix it at no charge if reported within 90 Days, see our Universal Service Agreement for complete details on our 90 Days Workmanship Guarantee coverage details.

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Plans DO NOT INCLUDE the following items:
- Any kind of warranty, whether expressed or implied.

- Service or Support beyond the scope as outlined above.

- Other Parts or Services not specifically stated as included; such as, but not limited to, advanced programming, advanced software /firmware updates, Advanced Repair of electronics, or replacement of consumable*

- Coverage for errors of, damage to, or any losses incurred as a result of problems with manufacturer recommended Firmware or Software updates applied to equipment where they cause undesired effects on operation of systems or equipment.

- Benefits or Discounts that can be applied to other visits or services or parts.

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*Advanced Programming means reprogramming of advanced control systems (RTI, QSC, URC, JAP systems), Advanced Updates means any software or firmware update that is considered non-critical or that otherwise requires multiple sessions, side loading, or extended time to complete and test. Advanced Repair refers to repairs we do not directly offer, such as TV or Radio repairs that would require a manufacturer or 3rd party repair center to complete. Consumable items are those items a product manufacturer has designated as ‘user-replaceable’ such as but not limited too lamps, bulbs, filters, batteries, screen protectors, or remote controls.

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**3rd Party Systems Notice - While we will check ALL eligible systems, even 3rd Party ones such as Point-Of-Sale or Room Scheduling systems, however these 3rd Party systems may have mechanisms in place that prevent us from providing a full testing or assessment of those specific systems. In this event we will only provide the service to the extent to which we can access the equipment.

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Payment & Service Terms
Payment shall be paid monthly via our Plan Portal. The first visit on any new subscription will be scheduled within 30 days, and not sooner than 7 days, from the initial sign-up. Additional visits are scheduled evenly throughout the next 12 months based on availability.  You may cancel at any time, using the portal you signed-up through. Payments made to date are considered payment for services rendered and are non-refundable. Services rendered to date are considered delivered-in-full to that date in exchange for any payments previously submitted to that date. We will not prorate charges. Processing fees and taxes may apply, are additional to plan price, and are non-refundable. Available accepted payment methods may vary.

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Service

Iron Hill AV reserves the right to temporarily suspend services of any plan, cancel any or all plans in whole or part, or modify any plans features, benefits, or terms, in whole or in part. Changes will go into affect on the next immediate renewal period after the changes are published to subscribers and the public. Existing subscribers will be notified electronically via the account contact preference they set in their account. Service listed as included shall be provided as-is without warranty and are deliverable to the address assigned to the subscription by the purchaser, at the availability preference of Iron Hill AV.

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Termination

This is an auto-renew, auto-billing, monthly subscription that can be cancelled anytime, by subscriber via our online portal or by contacting Customer Support. Iron Hill AV may elect at anytime to stop or terminate any or all plans, for any location, at anytime, for any reason with a notice to subscribers prior to cancellation affective date.